Go Thefts (9/1/04)
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 Harpreet Sachdev of Brampton is mad as heck about his car being broken into, and he wants GO Transit to do something about security at parking lots. With over 45,000 spaces at GO train stations across the GTA, the lots are an important part of the transit system. For many riders, merely finding a space to park is their main concern, but Mr. Sachdev’s 1996 Honda has been broken into five times since March 2004.

 Thieves have entered his car to steal items like his sunglasses and floor mats. In the second incident, he says unknown vandals broke the steering wheel lock and took the car for a drive before bringing it back. He writes, “My car was gone for three weeks to be fixed.” After that, he switched from Malton to Bramalea GO station, to no avail. Even installing a car alarm did not foil the thieves -- he says they found a way to turn it off.

 He reported all five crimes to Peel Region police, who do visit GO lots on random patrols, but he says it is up to the transit agency to address the issue. After sending an internal email at his place of work, Sachdev says seven or eight people responded, agreeing that theft at GO lots is a big problem. Hearing that many people don’t report the incidents, he sent letters to Toronto media outlets including Metro Toronto.

 The transit rider says that there are just two surveillance cameras at Bramalea GO station, and they do not overlook the 1000-car parking lot. In any event, station attendants are present only in rush hour, and “They’re too busy doing the ticketing -- I don’t expect them to be checking what’s going on.” Instead, he says GO needs “a couple of people” to oversee the lot. “It has multiple entrances, it is way too huge for even one person to patrol it.” He says more cameras might also deter thieves. “I think a lot of riders won’t mind paying extra if security is increased.”

 Gary McNeil, GO’s managing director, says that thefts do happen in station lots, but he was surprised after learning how often Mr. Sachdev’s car has been hit. “We park a little over 10 million cars a year, and we have about 500 reported incidents of mischief or theft -- either from the cars, or the cars themselves.”

 McNeil says GO does try to keep an eye on theft but “even if you talk to police, they’ll tell you a person can break in and steal something from a car in 30 seconds.” He  says, “Our difficulty is that ... other than having a person at the end of each aisle walking up and down, we will never be able to fully stop theft happening at a GO parking lot,” He adds that such incidents will also occur “in a shopping mall parking lot, in an airport parking lot or anywhere.”

 McNeil has asked his staff to determine if GO has a higher rate of crime compared to other parking facilities in the GTA, and why some GO lots have no reported break-ins at all. He says, “as a result of this letter we’ll be looking at our processes. What I think you’ll see us doing is we will be putting out more information to those customers who are at stations, to protect themselves a bit more.”

 While GO staff will be talking to patrons about the extent of theft, the transit official says victims should report any incidents to GO. “The more information we get, the more we know how big a problem we really have. We can only base it on reported incidents.”

 

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© Ed Drass 2008